Thursday, 20 April 2006
Oh yes, little flurry in the blogosphere over a story about Telstra buying Ads on Google so that Telstra’s ads would appear when someone searched for their broadband rival AAPT. As usual, the story attracted attention (see the IPKat, the Trademark Blog, Warwick Rothnie, Search Engine Watch Blog, Young PR, and Joshua Gans).
Only Gans points out that this is common practice (with examples! Go have a look). But is it legal?
According to Rothnie, Telstra claims it was the media buyer’s fault and has withdrawn the usage as soon as the Age newspaper brought it to Telstra’s attention. According to Young PR, AAPT went on the rampage, crying out:
‘How desperate is Telstra if that’s the kind of strategy they have to resort to and we have to stumble across and keep an eye on what happens when you Google our name?’
Frankly, if you’re not keeping an eye on what comes up as a result of the Google search, I wonder about your PR people.
But what’s the law on this?
Well, first, I really doubt that merely buying position on Google in this way – to ensure your ads come up – is any infringement of trade mark law. In essence (as I think Warwick has previously pointed out) it’s hard to see this as a ‘use to indicate origin’ – users don’t even see the use of the trade mark by Telstra here. So, my guess would be: no trade mark infringement.
That leaves ‘misleading and deceptive conduct’ under the Trade Practices Act. For that to be a problem, consumers would have to be confused – believing that seeing the link on the side (clearly differentiated by Google as a ‘sponsored link’, of course) meant that Telstra and AAPT are related in some way.
Hmmmm. I think the response to that is – as if. A vast majority of Google users (and Internet users) would be pretty familiar with the idea of a ‘sponsored link’. The ads are differentiated. You’d expect, too, in the 1 in a million chance of some confusion, it’s pretty easily remedied (you know, Internet browsers have a back button, right?)
Now, if Telstra had written the advertisement itself so it suggested a link, or suggested that they were AAPT or were supplying AAPT services, that would be a different matter.
I should note that the ACCC may take a different view – that sponsored links are a problem: see Rothnie here and here. If so, I reckon they’re wrong (although it always depends on the facts – and exactly how the ad is drafted).
Claims that this kind of activity (ie, buying adwords but clearly differentiating yourself as a different company) are wrong sound a lot like claims to absolute rights in trade marks (don’t you come anywhere near my mark, buddy). And we don’t have those here in Oz – at least, not yet. We have intellectual property. But that doesn’t mean that intellectual = property, right?
4 Responses to “The Telstra/AAPT Google Adwords Story”
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April 24th, 2006 at 9:21 pm
this is just the latest techie 21st century slant to “ambush marketing”. for a fantastic list of great ambush marketing examples check out the olympics article in the 2000 AIPJ.
April 26th, 2006 at 6:33 am
How come this is ‘ambush marketing’ and not just the same as placing your goods on the supermarket shelf near the more well-known goods?
December 6th, 2006 at 7:13 am
Can anyone give me ideas…
I have been using adwords to promote my online business websites. I almost never see any results. I think the most amount of traffic i have recieved from adwords is 5 unique visitors in a whole month. Is there anyother good ppc options besides google where i will get better exposure of my website.
July 16th, 2007 at 11:34 pm
Marc, the best thing you can do is get your website a better Google ranking. Make sure lots of quality sites link back to your site, this is what I do.
It isn’t easy but the first step is to type typing in, “links: [your competitors website address]. That will bring up all the sites your competitor has linking to it. The aim is to get your website listed on as many of those sites as possible and more.
You get the general idea. I have never used Adwords or paid for any form of advertising for any of my sites.